Privacy Policy

Prodrone Co., Ltd. ("we") has established the following basic policy on the handling of personal information so that customers can purchase and use our products and services with confidence, and we conduct our business in compliance with relevant laws, regulations, and guidelines.

Basic Policy on Personal Information Protection

We fully recognize the importance of protecting personal information and handle it only within the scope of clearly stated purposes of use. We take and reliably implement the measures necessary to prevent any use beyond those purposes.

We establish internal standards and a system of responsibility to prevent and correct unauthorized access to, and leakage, loss, or damage of personal information, and take reasonable and appropriate security measures.

We maintain a contact point for complaints and consultations regarding the handling of personal information, and have systems in place to respond promptly to requests such as disclosure of personal information.

We comply with laws, regulations, and other norms concerning the protection of personal information.

We establish a personal information protection management system and, through its continuous review and improvement, strive to continuously improve the appropriate management of personal information.

Definition of Personal Information

In this policy, "personal information" refers to personal information as defined in the Act on the Protection of Personal Information — information that can identify a specific individual, such as name, address, telephone number, and email address.

Collection of Personal Information

We collect personal information in the following cases:

1. When you use our contact form (name, company, email address, phone number, inquiry details)
2. When you purchase or contract our products and services (name, address, billing information, etc.)
3. When you apply for employment (name, address, work history, etc.)
4. When you use our website (cookies, access logs, IP addresses, etc.)

Matters Disclosed under the Act on the Protection of Personal Information

As part of Prodrone Co., Ltd.'s personal information protection efforts, we publish the matters required to be disclosed under the Act on the Protection of Personal Information as follows. Individual services may have separate provisions regarding the handling of personal information; please also review those where applicable.

Business operator and Personal Information Protection Manager: Prodrone Co., Ltd. — Personal Information Protection Manager, Shusaku Takeshima

Purposes of Use of Personal Information

Personal information held by us is used in the course of our business activities (manufacture and sale of industrial drones, research and consulting, design and production / OEM & ODM services, training for safe operation, repair and maintenance services, etc.) for the following purposes:

Providing information by email, direct mail, etc.

• Proposals and other information about our products and services
• Proposals and other information about repair and maintenance of our products
• Information about campaigns and events
• Information about surveys and monitor programs

Shipping products

• Shipping products you have purchased or applied for
• Sending prizes to campaign winners and participants

Customer support

• Responding to, confirming, and recording inquiries and consultations
• Responding to, confirming, and recording repair, support, and maintenance requests
• After-sales service and inspection activities

Operating services you have applied for or registered with

• Operating and providing services you have applied for, registered with, or contracted
• Responding to and managing delivery schedules for products and services

Marketing activities

• Requesting cooperation with surveys and monitor programs, and sending tokens of appreciation
• Preparing statistical materials, tabulating and analyzing surveys

Training and seminars

• Guidance on training and seminars; registration and history management of participants
• Providing information after training and seminars; responding to, confirming, and recording inquiries

Other

• Conducting business meetings and communications with customers
• Obtaining and retaining records of personal information such as telephone recordings

Provision of Personal Information

We do not provide your personal information to third parties except in the following cases:

• With your consent
• When required by law
• When necessary to protect a person's life, body, or property and it is difficult to obtain your consent
• When outsourcing all or part of the handling of personal information within the scope necessary to achieve the purpose of use
• When personal information is provided in connection with business succession due to merger or other reasons
• When cooperation with a national or local government agency, or a party entrusted by them, is necessary to carry out affairs prescribed by law, and obtaining your consent may impede the execution of such affairs

Use of Cookies

Our website uses cookies to improve usability, analyze usage, and improve our services. Cookies are small text files stored in your browser by websites and do not themselves contain information that identifies you personally.

We use Google Analytics (Google LLC) for access analysis. Analytics cookies are enabled only when you give consent via the banner displayed on our site, and the collected data is managed as anonymous usage data in accordance with Google's privacy policy.

We also use cookies and similar technologies (including local storage) necessary for the site to function, such as remembering language settings and controlling the display of announcements. These are used regardless of consent, as they are required for basic site functionality.

You can disable cookies in your browser settings; however, some functions may become unavailable.

Management of Personal Information

We take appropriate security measures to prevent leakage, loss, or falsification of personal information.

Access to personal information is limited to personnel who need it for business purposes, with appropriate access controls in place.

Personal information is disposed of by appropriate means after the purpose of use has been achieved or the retention period has expired.

Requests for Disclosure

Upon request from the individual concerned, we will respond without delay to requests for notification of the purpose of use, disclosure, correction, addition or deletion, suspension of use, erasure, and suspension of provision to third parties of personal information.

Please submit requests to the contact point below by telephone or via our contact form.

Telephone inquiries are accepted on weekdays from 9:00 to 18:00 (excluding weekends, national holidays, year-end/New Year holidays, and summer holidays).

Respect for Your Wishes

Whether or not you provide personal information is voluntary; however, if you do not provide it, you may not be able to receive appropriate services.

We assume no liability for any damage (including lost profits) or disadvantage you may incur as a result.

Other (Changes to this Policy)

We may change the Prodrone Co., Ltd. Personal Information Protection Policy and the matters disclosed under the Act on the Protection of Personal Information without prior notice, in order to further improve our personal information protection efforts or to respond to changes in laws, regulations, and other norms.

Contact Point

Prodrone Co., Ltd. — Personal Information Protection Manager, Shusaku Takeshima

1-115 Nakahira, Tempaku-ku, Nagoya, Aichi 468-0014, Japan

e-mail: info-jp[at]prodrone.com